FAQ

1. How to Complete an Order Quickly?

The ordering process is simple and efficient, and can be completed in just three steps:
  1. Select Products: Browse your favorite products on the store page, confirm the specifications and click "Add to Cart";
  2. Verify Order: Go to the shopping cart page, confirm the product information and quantity are correct, then click "Proceed to Checkout";
  3. Complete Payment: Follow the on-screen prompts to fill in the shipping address, select a payment method, submit the order and complete the payment. The system will immediately send an order confirmation notification to your registered email.

2. Is My Payment Information Secure?

Absolutely secure! We prioritize the security of your payment information and fully protect your information security through dual core measures, ensuring every transaction is worry-free:
  • Authoritative Certification: Our payment platform holds PCI-DSS (Payment Card Industry Data Security Standard) certification, which fully complies with global security standards for cardholder data processing, ensuring the payment process is compliant and reliable from the source;
  • High-Intensity Encryption Protection: Adopt end-to-end encryption technology to encrypt your credit card details, billing address and all payment-related data throughout the process, effectively isolating the risk of information leakage and ensuring 100% security for every transaction.

3. What About Order Shipping & Delivery Timelines?

The order process is divided into two stages: "Processing" and "Delivery", with clear and traceable timelines:

1. Order Processing

After you successfully make the payment, the system will usually confirm the order within 12 hours. We will complete stock preparation, packaging and arrange shipment within 2 business days after confirmation.

2. Delivery Time

  • Domestic Orders: Standard delivery is adopted, with a delivery time of 3-8 business days. Remote areas may have slight delays due to transportation conditions;
  • International Orders: Affected by cross-border transportation and customs clearance procedures, the delivery time is 5-22 business days. The specific timeline depends on your delivery address and local customs clearance speed.

4. How to Track Order Status in Real Time?

You can track the logistics status of your order at any time, and the operation method is as follows:
  1. Obtain Tracking Number: After the order is shipped, we will immediately send the logistics tracking number to your registered email. You can also log in to your account and query the number in the "Order History" section;
  2. Track Logistics: Log in to the official website of the transportation partner (such as UPS, DHL), enter the tracking number to check the real-time location of the goods, transportation progress and estimated delivery date.

5. Shipping Fees & Product Assembly Instructions

  • Shipping Policy: To reward customers, we offer free standard shipping for all orders with no minimum purchase requirement. You do not need to pay additional shipping fees;
  • Product Assembly: No complicated assembly required! You only need to unpack the product and it will be ready for use within 1 minute. No tools or additional steps are needed throughout the process.

6. Return Policy & Customer Service Contact

1. 30-Day Hassle-Free Returns

We offer a 30-day return guarantee for all products: If you are not satisfied with the purchased product, you can submit a return request within 30 days of receiving the product. We fully cover the return shipping costs, so you have no burden for returns.

2. Customer Service Contact Information

If you need order inquiries, return applications, payment issues or other needs, you can contact the customer service team through the following methods:
  • Customer Service Email: aqjhegvp980@hotmail.com;
  • Efficient Communication Tip: When sending an email, it is recommended to attach your order number (if applicable) and a detailed description of the issue (e.g., "Inquire about logistics for Order XXX", "Apply for return of Product XXX") to help us quickly locate and handle the issue;
  • Response Time: The customer service team will provide you with feedback within 48 business hours (business days are Monday to Friday, excluding public holidays).