FAQ

1. Ordering & Payment Security

Q1: How do I place an order?
Ordering is simple:

Select Products: Browse the catalog and add items to your cart.

Enter Information: Fill in shipping address and contact details accurately.

Secure Payment: We accept Visa, Mastercard, American Express, Discover, etc. Transactions are encrypted and processed securely.

Order Confirmation: You’ll receive a confirmation email immediately after payment; we then process shipment.

Q2: Is my payment information safe?
Absolutely. We protect your privacy and funds through:

Global Financial Standards: Our payment platform is PCI-DSS certified.

Bank-Level Encryption: SSL/TLS end-to-end encryption ensures your credit card data is never exposed to our staff.

2. Order Shipping & Delivery

Q3: Where are orders shipped from, and how long does delivery take?

All orders ship directly from our U.S. warehouse.

Orders are processed within 2 business days.

U.S. Orders: 3-5 business days

International Orders: 7-15 business days depending on distance and local logistics

3. Duties & Import Taxes

Q4: Do I need to pay additional customs or import taxes?
No. We use an all-inclusive pricing policy:

Total payment covers product cost, international shipping, and destination import taxes/VAT.

No hidden fees upon delivery.

4. Order Tracking & After-Sales

Q5: How can I track my order in real-time?

Email Notifications: You will receive a tracking number once your order ships.

Account Tracking: Log in and check “Order History” for real-time updates.

Carrier Tracking: Use the tracking number on UPS, DHL, FedEx, or other carrier websites to see package location and estimated delivery.